By using SHOETREE Singapore’s website and services, you agree to be bound by the following Terms and Conditions in full; If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

We may revise these terms and conditions from time to time.

The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

Terms of Use

This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed. INFORMATION ON THIS WEB SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. SHOETREE Singapore may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

SHOETREE Singapore does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to SHOETREE Singapore will be deemed NOT to be confidential. By sending SHOETREE Singapore or http://shoetree.sg/ any information or material, you grant SHOETREE Singapore an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that SHOETREE Singapore is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

Information SHOETREE Singapore publishes on the World Wide Web may contain references or cross references to other products, programs and services that are not announced or available in your country. Such references do not imply that SHOETREE Singapore intends to announce such products, programs or services in your country. Consult a SHOETREE Singapore representative for information regarding the products, programs and services which may be available to you.

SHOETREE Singapore makes no representations whatsoever about any other web site which you may access through this one. When you access a non-SHOETREE Singapore web site, please understand that it is independent from SHOETREE Singapore, and that SHOETREE Singapore has no control over the content on that web site. In addition, a link to a non-SHOETREE Singapore web site does not mean that SHOETREE Singapore endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL SHOETREE SINGAPORE BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Copyright Notice

Copyright (c) 2016 SHOETREE Singapore.

Subject to the express provisions of these terms and conditions:

(a)      we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)      all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Shipping Policy

Delivery Timeline

  1. Customer places the order
  2. SHOETREE Singapore processes the order and prepares it for shipment
  3. At least 24 Hours prior to delivery, SHOETREE Singapore will send an Email/SMS to the customer to inform him/her of the delivery schedule*
  4. Upon confirmation, your items will be sent out at the date and time zone specified. Delivery will not proceed unless customer has approved of the time zone and date for delivery. This is to prevent failure of delivery.*
  5. Delivery personnel will transport the order to the delivery address
  6. If the customer is not around to receive the delivery, the delivery personnel will give a call to the customer*
  7. If customer is not at home, we can leave the item at the doorstep (Do note that our company will not be liable for any loss/damage of the item in this case)*

*For Courier Services only

Rescheduling of Delivery

The customer is allowed to re-schedule the delivery by if a request via email is received at least 24 hours before the start of the selected delivery timeslot, subject strongly to availability.

Free Shipping

SHOETREE Singapore aims to fulfill Free Shipping within 3-5 days from the day your order has been processed, excluding the day the order is processed. Free Shipping only arrives Monday – Friday.

SHOETREE Singapore is not liable for lost parcels via Free Shipping, although the chances of Singpost losing parcels are very low. Registered Shipping is available for to ensure this does not occur.

Registered Shipping

SHOETREE Singapore aims to fulfill Registered Shipping within 3-5 days from the day your order has been processed, excluding the day the order is processed. Registered Shipping only arrives Monday – Friday.

Next-Day Courier Shipping

SHOETREE Singapore aims to fulfill Next-Day Courier Shipping within 1 day from the day your order has been processed, excluding the day the order is processed. The delivery timeframe excludes Sundays and Public Holidays.

Same-Day Courier Shipping

For customers with an urgent schedule, you may choose to have your order delivered on a specific time the same day the order is processed via Same-Day Courier Shipping. However, this delivery option is subject to availability. Same-Day Courier Shipping is only available to orders processed before 3pm.

SHOETREE Singapore aims to fulfill Specific Time Deliveries within a 1-hour, 2-way margin of error of the requested time, but is strongly affected by availability.

Disclaimer

SHOETREE Singapore will not be responsible for any failed deliveries should the customer provide the wrong delivery information such as the wrong address, wrong contact information, or wrong delivery date and timing.

SHOETREE Singapore will do our best to help our customers receive their order. However, we are not obliged to deliver the order in any other ways not previously agreed on before the delivery.

We are also not obliged to perform any form of delivery beyond delivery to your doorstep. Should you not be at the location to receive the delivery, we are not obliged to wait for you to return home. We can however pass it to any other persons living in your home.

In cases where our logistics run into unforeseen circumstances, your delivery might be delayed for any number of reasons. In this case, we will inform you of any re-scheduling as early as we can.

Backorders

Backorders are not subject to the delivery timeframes stated above as the products are not in stock. Out of stock products take a maximum of 14 days to arrive, and we will ship them out immediately.

Restricted Areas

SHOETREE Singapore will not ship to Tuas, Army Camps or Sentosa. If the customer wishes to do so, SHOETREE Singapore has the right to charge a surcharge.

Self-Collection Policy

Customers who opt to self-collect must produce a valid receipt or SHOETREE Singapore will not be able to allow a collection. Other forms of identification are not accepted.

Self-collection can be done any time Mondays – Fridays, 11am – 5pm, excluding Public Holidays. SHOETREE Singapore is not obliged to accept requests for collection outside these hours.

The warehouse address is strictly for self-collection and dispatch purposes only and all orders have to be placed and paid for online beforehand. SHOETREE Singapore will not accept cash payments for orders at the warehouse.

SHOETREE Singapore is not obliged to accommodate requests for collection at venues other than our warehouse.

Backorders

Backorders will not be available for collection immediately as the products are not in stock. Out of stock products take a maximum of 14 days to arrive.

If the customer opts to self-collect a backorder, the customer is responsible for finding out when the order will be available for collection. SHOETREE Singapore is not responsible for any wasted trips that arises if the customer fails to confirm his order arrival date.

Exchange Policy

All SHOETREE Singapore products come with a 7-Day Size Exchange Policy. If you find that the size of the product is unsuitable, simply 1) fill in the size exchange request form on our website, 2) send us the item back after arranging with us, if your item is deemed to qualify for the 7-Day Size Exchange Policy, and 3) wait for the correct size to be sent to you.

If you have contacted us and we have deemed your item eligible for the 7-Day Size Exchange Policy, but we do not receive the item, we are not obliged to contact or remind you.

Only when we have received the item, will we send out the Size Exchange replacement to you. Do note that the customer will bear the costs of sending the product(s) back to us.

The validity period of the 7-Day Size Exchange starts from the day the order was marked completed and ends 7 days later, inclusive of the day the order was marked completed. All claims must be initiated within this period to be eligible.

If Loyalty Rewards points were used to pay for the purchase, in part or in full, the equivalent value of points will be refunded as points into your account.

Factory Seconds are not entitled to the 7-Day Size Exchange Policy.

Size Exchange Disclaimers

The 7-Day Size Exchange Policy is valid only if the item is returned to us in new and unused condition. We will give our customers the benefit of the doubt when it comes to claims. But in the case of extreme cases of damage like our products having broken into half or otherwise we will require some sort of proof to remain eligible for the 7-Day Size Exchange Policy. This is to prevent abuse of our 7-Day Size Exchange Policy.

If you do discover any cases of damage, please do make sure to snap a photo as soon as you discover it (It’s best to do this at the point of delivery) and forward it to us. This is to prevent any misunderstanding and to streamline the claims process.

In cases of claims of 7-Day Size Exchange Policy on products with obvious and significant defects, such claims will be taken as questionable and will be reviewed on a case-by-case basis as the customer should have sounded it off upon receipt of the item.

Do note that the shipping of the exchanged product(s) will follow the same rules as a normal order. By default, the exchanged product(s) will be shipped to you via Free Standard Shipping, for which SHOETREE Singapore is not liable for any lost parcels. If you wish to use other shipping methods, you must select the relevant option on the size exchange request form and pay the relevant charges.(Refer to Shipping Policy).

Warranty

All SHOETREE Singapore products are covered by a 6-Month Warranty. Our Warranty only covers product defects that significantly impair the use of the product. The SHOETREE Singapore Warranty does not cover Non-Significant Defects, damage that arises out of wear and tear, accidental damage to the product, intentional misuse of the product, damage from irresponsible storage, damage from unwise usage of our product in ways that will cause it to suffer damage unnecessarily.

The validity period of the 6-Month Warranty starts from the day the order was marked completed and ends 6 months later, inclusive of the day the order was marked completed. All claims must be initiated within this period to be eligible.

The SHOETREE Singapore Warranty is intended as a guarantee to replace or repair your product should it suffer any form of significant impairment while using it for its intended purpose in a regular manner.

It is not intended to protect against accidental damage, misuse of our item, wear and tear damage, or any other misuse of our item(s) that isn’t for its intended purpose.

Non-significant damage refers to but is not limited to:

  • Stains on the product
  • Slight Wear and Tear Damage
  • Minor scratches
  • Discolouration

Damage to the product from the use of our product in unwise manners will also not be covered under our warranty.

Unwise Use of our item(s) refer to such acts but is not limited to:

  • Exposing the product to extreme temperatures
  • Applying excessive force on mechanical parts and joints
  • Exposing the product to excess water

Damage to the product due to unwise storage of our products will also not be covered under our warranty.

Unwise storage refers to such acts as and is not limited to:

  • Storing our products in places of temperatures way above room temperature. E.g. Storing it beside your refrigerator unit
  • Storing it under a heavy load
  • Placing it in an area that is constantly exposed to the sun (Some surfaces like metal do get extremely hot under sun and that might be enough to cause heat damage to our product)

Significant damage is damage that will prevent you from using our product effectively. Such damage that arises out of normal use and is due to a deficiency in our product will definitely be covered.

Should you have an item that is under warranty, simply take a picture of your damaged/malfunctioning product with our brand name visible and e-mail/whatsapp the proof of purchase to us together with the picture. SHOETREE Singapore will schedule a date and time range to pick-up the item from you should we want to do so, and replace your item with a brand new one.

Do note that the delivery/self-collection of an item under warranty will follow the same rules as a normal order. By default, the replacement product(s) will be shipped to you via Free Standard Shipping, for which SHOETREE Singapore is not liable for any lost parcels. If you wish to use other shipping methods, you must select the relevant option on the warranty claims form and pay the relevant charges. (Refer to Shipping Policy).

Disclaimers

The Warranty only covers the original item.

Factory Seconds are not entitled to the 6-Month Warranty.

We advise all our customers to check your item(s) when you receive them, and if there are any major damages, do make sure to report them to us with a picture, and we will provide you with a free replacement.

It is our customers’ responsibility to survey and check the product for any damage upon receipt of the product. If there is significant unacceptable damage to the product, customers should sound it off immediately.

Should our customers receive the product and not sound off any unacceptable defects to the product, we will assume that the customer has deemed the product acceptable in its received state.

Loyalty Rewards

SHOETREE Singapore reserves the right to change, modify and/or eliminate our Loyalty Rewards and/or all or any portion of these Terms of Use or any policy, FAQ, or guideline pertaining to Loyalty Rewards at any time and in its sole discretion. Any changes or modifications will be effective immediately, and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in SHOETREE Singapore’s Loyalty Rewards confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies and FAQs frequently to understand the terms and conditions that apply to Loyalty Rewards. If you do not agree to the Terms of Use, you must stop participating in Loyalty Rewards.

Conversion Rates

The conversion rates used for earning and spending points are as follows:

Earning Points:
$1 spent = 1 point
Any amount spent that does not make up a whole dollar will be rounded down e.g $4.90 = 4 points.
The above conversion rate will be applied to the final price paid for the product(s) by the customer after discounts, and excludes shipping fees, miscellaneous fees, and usage of points earned prior to purchase.

Spending Points:
10 points = $1 discount
Customers are allowed to use less points than the equivalent value of the price of their order.
Points may only be used to offset the cost of the product and not shipping fees or any other miscellaneous fees.

Expiry

All points are set to expire 6 months from their date of award. SHOETREE Singapore is not obliged to give you notice about expiring or expired points, and we are not liable for any expired points.

Refunds

If a purchase paid for in full or in part with Loyalty Rewards Points is eligible for a refund, the portion of the purchase paid in points will be refunded as points into the original account and set to expire at the original date. If the original date has already passed, the refunded points will be valid for 7 days from the date of refund.

Restrictions On Use Of Loyalty Rewards Points

The discounts from SHOETREE Singapore Loyalty Rewards Programme are valid for personal use only, and cannot be used for any other purposes such as, but not limited to, commercial purchase, trading for real currency etc. The Loyalty Points are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) SHOETREE Singapore account that is personal to you.

Points earned from an order cannot be used to offset the price of the order itself, and is only valid for use from the subsequent order onwards, to a maximum limit of 6 months from the date of award.

Loyalty Rewards Points cannot be exchanged for cash.

Disclaimers

SHOETREE Singapore reserves the right to add and remove points from your account, nullify points, revise conversion rates, at its sole discretion and without prior notice.

Without notice to you, SHOETREE Singapore reserves the right to suspend any SHOETREE Singapore account and/or terminate your account and/or your participation in Loyalty Rewards if SHOETREE Singapore determines in its sole discretion that you have violated these Terms of Use, you have more than one (1) account, or that the use of your account is unauthorized, deceptive, fraudulent or otherwise unlawful. SHOETREE Singapore may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. In the event that your participation in Loyalty Rewards is terminated, then all accumulated points in your account are void.

Without notice to you, SHOETREE Singapore also reserves the right to “unregister” and make ineligible for the Loyalty Rewards program any SHOETREE Singapore account that has been inactive for two (2) consecutive years. Inactive is defined as no points earned. In the event that your SHOETREE Singapore account is unregistered or rendered inactive, then all accumulated points in your account are void.

SHOETREE Singapore reserves the right to terminate, discontinue or cancel the Loyalty Rewards program at any time and in its sole discretion without notice to you.